We hope you enjoy your TheraMax Pillow™ purchase. Customer Satisfaction is our number one goal. If you are not satisfied for any reason, return the product within 30 days of receiving the order. You will be issued a full refund of your purchase price. To start the return process, please contact customer service at 844-538-9605, Monday through Friday, 5am to 5pm PT, to receive an RMA# (Return Merchandise Authorization #) with instructions on return. Any postage costs are to be paid by the customer and are non-refundable. We do not accept personal deliveries or unauthorized returns.